Customer Experience RepresentativePosted December 01, 2021Consultant: Tyia Patnaude
Preference Employment Solutions is currently seeking bilingual (Spanish/English) Customer Experience Representatives to work from home for a global business leader. The ideal candidate is a self-starter with prior call center experience who is looking for the right opportunity to put his/her superior customer service skills to the test. Apply today!
Type: Direct Hire, Full Time, WFH (AVAILABLE TO MN AND ND RESIDENTS ONLY)
Schedule: Monday-Friday, 8am-5pm
- Provide customers with a world class service experience by responding to inquiries in a courteous, knowledgeable, and professional manner while utilizing creative problem solving to deliver “One and Done” service.
- Meet or exceed monthly performance standards for quality, productivity, proficiency, retention, and attendance.
- Close prospective and existing customers using product knowledge, up-sell and cross-sell techniques, and retention skills.
- Contribute to departmental goals by accurately assessing and responding to customer needs while maintaining service standards.
Characteristics of a Successful Candidate:
- Associate degree and one to two years of experience, or equivalent combination of education and experience
- Bilingual Spanish speaker required
- Must have a reliable, fast computer running Windows 10 (or higher) with access to fast, reliable internet
- Must be proficient in Microsoft Office (Word, Excel, Outlook)
- Outstanding communication skills, both written and verbal
- Previous inbound call center experience, customer service experience, and inbound/ outbound call center experience of one or more years preferred.
- Must be knowledgeable in all programs/campaigns being administered to provide information to existing and new customers regarding a full range of products
How to Apply:
Please contact Tyia Patnaude by emailing your resume to Tyia@PESfargo.com.
What Preference Employment Solutions Offers You:
We are a local employment company successfully assisting job seekers for over 30 years! Join our network to access a variety of benefits:
- Preference Employment Solutions is FREE & CONFIDENTIAL for Job Seekers
- Your information is never shared without your permission
- Direct Hire, Temp-to-Hire, Temporary and Project Based opportunities to fit your needs
- Professional, Administrative, Industrial and Healthcare placement specializations
- Access to the area’s top employers and hiring managers
- ACA Compliant with health insurance options for qualifying employees
- Preference Employment Solutions is an equal opportunity employer
Thank you for submitting your resume for this position. All information received will always remain confidential. We will be in contact with you soon to discuss your interest in this position.